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Frequently Asked Questions
We're upgrading our member platform, previously known as the Member Dashboard, to a new Member Portal. The Member Portal brings together several features in one place: the Resource Hub, a Professional Learning and Events Calendar and Latest News. Below are answers to the most common questions members have asked.
Note: This FAQ covers the Member Portal launch only, it does not cover membership pricing, sign-up, or renewals. In the next version of the Member Portal (launching soon), members will be able to view and manage membership account details and renewal from within the portal. We will communicate that separately, closer to the time.
About the Change
We are moving from the outdated PESA Member Dashboard to a new Member Portal on an updated platform. The new Member Portal brings together several features in one place and provides a far greater experience for busy educators to access valuable resources and information easily.
Yes. You may know it as the Member Dashboard. We are renaming it the Member Portal as part of this update, to better reflect everything it now offers.
The Member Portal includes: the Resource Hub (guides, documents, and resources), a Professional Learning and Events Calendar (upcoming PESA events) and a Blog (latest news and articles). More will be added soon!
Ultimately, it's about providing greater value to your membership. We heard from members that the old Member Dashboard was hard to use and that resources were hard to find. This change is about delivering an easy-to-use, high-value platform for busy educators, included in your membership benefits.
The new Member Portal is live now! Please go ahead and explore it here.
Not yet. This initial launch (Phase 1) is only about the Member Portal itself. In a later phase (Phase 2), you will also be able to view and manage your membership account details and renew from within the portal. That phase isn't ready yet, and we will communicate it separately, well in advance, along with any changes that might affect you.
Logging in and Access
Not right now, but eventually, yes. For this initial launch, the new Member Portal doesn't require a login at all, so you're free to browse it straight away. It will stay this way until we move our membership system onto the same platform, at which point you will be issued a new username and password. In the meantime, you will be able to move easily between the new Member Portal and your current membership management page.
Old links will redirect to the equivalent page on the new Member Portal wherever possible. If you have a bookmark that doesn't work after launch, please let us know so we can fix it. Alternatively, you can bookmark https://portal.pesa.edu.au for the new Member Portal.
Yes. The new Member Portal is designed to work on desktop, tablet, and mobile devices.
Please email contact@pesa.edu.au and we will troubleshoot the issue with you.
Resources Hub
The Resources Hub is one feature within the new Member Portal. The questions below relate specifically to it.
Patially, yes. We have undertaken a review of all the existing resources within the Member Dashboard and have migrated ones that remain current and relevant to the new Resources Hub. This means that some things have not been migrated. If something looks missing after launch, please contact us and we will investigate.
Yes, we're continually adding new resources to the Hub, and some existing ones are still being migrated over from the old Member Dashboard. You may see resources tagged 'In Development'; these are actively being built out and will be expanded over the coming weeks to bring you even greater value.
No, it has vastly improved! The new Resources Hub now features a search function and filters by topic and type. This is a huge improvement which will allow you to easily find what you are looking for without scrolling through web pages.
Yes, absolutely! The PESA community is one of great knowledge, expertise and generosity. If you have a resource to share or feedback on an existing resource, please share it with us using this form.
If you have an Institutional or Group membership, you're welcome to share our resources and content with your colleagues. We ask that you credit our resources correctly, please don't present them as your own or share them on social media. If you would like clarification on what's permitted, just get in touch.
Yes! You can now filter resources by topic (e.g. 'Resilience' or 'Staff Wellbeing') and by type (e.g. 'Case Study' or 'Webinar'), as well as search using any keywords you like. We are also introducing Wellbeing Guides - starting points that walk you through key concepts in wellbeing education, combining theoretical frameworks with practical examples, and linking out to related resources.
Look, Feel and Support
Yes, the new Member Portal has an updated look and feel, but the core experience of finding and using resources, events, news, and networking will not feel different to what you are familiar with online.
No, there is nothing for you to do.
The new Member Portal is very intuitive, built with the user experience of busy educators at the heart. For this reason, we do not feel training is neccessary, however if you have any issues using the portal, please do contact us and we can walk you through anything you are stuck with.
For now, emails will be sent from the same email address you are used to communicating with. This may change when we move our memberships over to the platform, but we will ensure you have all the information you need before that happens.
Please contact us either by email at contact@pesa.edu.au or call Lisa on 0415 715 356 for support.